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How Guest Satisfaction Scorecards Will Change Your Business
Give Your Customers a Voice—and Empower Your Team—with Guest Satisfaction Scorecards In hospitality, knowing how your guests feel about you is important, and guest satisfaction is always worth...
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Why Your Guests Want You to Text Them
For years texting and social messaging have been becoming the main form of communication for Americans—as early as 2017, Americans sent 781 billion texts monthly. By 2018, they were sending over 6...
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Three Reasons You’ll Wish You Had Whisper Technology Sooner
Picture this: You’re interacting with a guest, helping her with her unique needs, when she asks you a question you just don’t know the answer to. You know where to find the person who knows the...
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Why Language Doesn’t Have to Be a Barrier
Whether your guests are traveling for business or pleasure, you want their accommodations to be the least of their worries. But when your website is written in a language your guests aren’t comfortable...
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Restaurant Business Strategies to Stay Afloat Through COVID-19 Crisis
It is in crisis that we get to know ourselves more than ever. The COVID-19 pandemic has made the world rethink its habits, and quickly. People are now forced to stay inside, avoid, public places and...
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Hospitality Sales After The Pandemic: A Story of Smart Marketing
“Here we go, again!” Lily sat at her dining room table with her laptop still open. Following a few weeks of complete uncertainty, it was nice to at least hear something from Jack. The famous Hotel of...
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How to Save Your Travel Agency in the Age of the Coronavirus [Infographic]
Who wouldn’t love to get away right now? Hell…at this point, who wouldn’t love to simply get out of the house? Sadly, it appears many Americans will be forced to remain housebound for the foreseeable...
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The CX of Event Planning During the Coronavirus
Concert tickets are expensive, and the price of music festival passes can be downright offensive. Not to mention, all the planning and spending that comes along with attending a multi-day event –...
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